Consistency: How To Maintain A Reliable Service In The Hospitality Industry
In the hospitality industry, consistency is key. Whether it’s the food, service, or ambience, customers seek reliability. It’s the backbone of your success.
Cultivating a Consistent Experience:
The quality of the dining experience should never hinge on one person. Not on you, the owner, nor your star chef.
“You don’t want them to walk past your door and say I’m not going in tonight, it’s not Calum working”
reflects Calum Richardson on a recent podcast. Highlighting the critical need for a team that upholds excellence collectively. A business where success is too dependent on a single person is neither scalable nor secure.
Maintaining High Standards:
In Calum’s own words,
“it should be just the same non-stop”.
To achieve this, Calum controls the number of people cooking in his award-winning business, The Bay Fish and Chips.
Ensuring that only those trained to uphold the high standards are in charge. This approach avoids the pitfalls of variability in service and product quality, which can be detrimental to your hospitality business’s reputation.
“To be honest, most of the folk… they’re struggling to find staff, which is a big hospitality problem”.
Calum’s solution?
“I take everyone and mould them shaping them to fit the business’s ethos and operational needs”.
This hands-on development ensures that every team member is versatile, even without any prior experience. Driving a sense of ownership and accountability.
The Impact of Reliable Service:
By fostering a team that’s capable of delivering consistently excellent service assures customers that no matter when they visit, they will receive the same high-quality experience. Building trust and loyalty that are essential for your business to thrive.
Not only this, but it also fundamentally alters the operational dynamics of your business. It affords you, the business owner, the precious ability to step back. Meaning more time, more profit and less stress.
Forked Up 90:
The consistency of your hospitality business is a reflection of your leadership.
By embodying the principles of consistency, coaching, and comprehensive staff development, you can overcome the industry’s most pressing challenges.
Calum Richardson’s coaching through Forked Up 90 not only advocates for this but also provides the necessary tools and strategies to implement consistent practices across all areas of your hospitality business.
If you’re ready to transform how your hospitality business operates, explore how Forked Up 90 can revolutionise your approach to business management and staff development. Book a free call with Calum here.