The Secret to Leaner Operations in Hospitality

Running a hospitality business isn’t about just scraping by. We’re in the business of full plates and full smiles, but never at the cost of running ourselves ragged. Efficiency? That’s your ticket.

It’s about stepping back, taking a good hard look at your process, and chopping the dead weight. Streamline, simplify, and sharpen your focus.

You want to get out of the hole? First, you’re going to have to put down the shovel.

Here’s three easy ways you can do just that:

Understanding Your Numbers

Success is in the details.

From knowing your daily key figures like projected sales and wage costs to understanding gross profit margins, these numbers are your roadmap to financial health.

Commit to regular financial reviews and adapt your strategies based on performance metrics.

The numbers don’t lie.

Prioritising Customer Satisfaction

Double down on customer satisfaction. It’s the ultimate measure of your business’s pulse.

Train your team to provide excellent service. Ensuring every customer leaves with the intention to return.

Acquiring new customers is expensive. Returning customers are far more profitable, as you spend of your profits marketing your business to them. Plus, their word-of-mouth recommendation is priceless (and free!).

Embracing Systems

Systemisation is key to scalability.

Establish robust systems that allow your business to operate seamlessly, even in your absence. This year, invest in technology that simplifies operations and gives you the freedom to focus on growth.

Perhaps that’s as simple as an online booking system, so that your front of house staff aren’t tied to the phone for their whole shift. Or new equipment in your chippy that reduces prep time.

Whatever it may be, I can help you figure out where the leaky bucket is, and the most efficient way to fill it.

If you’re an action-taker, a go-getter, save yourself the time and book your free Appetite for Change Call with me now.